It is not mandatory to be an account holder to pay over the counter.

You can also use your online banking account to pay via online banking.

Read the “Before You Pay” section below, before making the payment.

For over the counter payments follow the below steps.

Please be mindful about the below in making the payment at the branch.

• Visit one of our partnering banks/financial institutions/Payment Points.
• Fill in the deposit forms as shown in the examples on the right side of this page.
• Present the slip to the counter with the correct payment amount as mentioned in your booking confirmation. (Ensure you pay before the expiry time)
• Your eticket will be sent to the email address that was used in making the booking.

To pay via online banking follow the below steps.

To use this option you need to have a registered and active online banking account with one of our partnering banks

• Log on to your online banking account/your online banking mobile app
• Select SriLankan Airlines as the beneficiary/ payee
• Enter the exact amount payable, the "Booking Reservation Number" under Reference Number and the paying party's name under 'Customer Name'
• Alternatively you can also use your bank mobile apps to pay
• Different banks may have different procedures

What is Booking Reservation Number(PNR)

The Booking Reference or the PNR can be found on your eticket. The circled 6 alpha-numeric code is your booking reference number which is also known as the PNR.

Required fields that need to be filled

HNB Bank

BOC Bank

Read the “Before You Pay” section below, before making the payment.

After holding your booking on the website, please follow the below steps.

• Visit any outlet of our partnering Exchange House and present the counter staff with the confirmation for reservation which has the Booking Reservation Number (printed or an electronic medium such as your smart device will do)
• Once the counter staff validates the details of the booking on hold, pay at the counter.
• Your e- ticket will be sent to the email address that you submitted at the time of the booking.
• You can request a copy of the payment confirmation with the ticket itinerary from the counter.

Please read below instructions on how to pay.

You can put a booking on hold for 24 hours and pay with one of our payment partners.

The payment can be made in two ways.

1. Over the counter
2. Via internet banking

“Pay in Cash” is currently available for flights which fulfils the below criteria

• Departing from Colombo, Dubai and Abu Dhabi
• Departing after the next 72 hours from the time of booking
• Operated fully by SriLankan Airlines

Note: When your booking has another airline seat(s)

• If your travel itinerary has other airline sectors you have to pay within 8 hours of booking or risk the cancellation of the booking as SriLankan Airlines cannot hold other airline seats
• SriLankan Airlines cannot hold other airline seats for 24 hours
• If the other airline seats are not available by the time you pay you may incur additional charges to obtain new seats on the other airline flight component and the original fare will not be available

To avoid any inconvenience you can call our 24 Hour Contact Center just before you pay or reach us via the Chat option to check if the other airline seats are available at the time of booking.

Instructions to the passenger

• Provide the “Confirmation for Reservation” to the bank teller along with the completed deposit slip as shown in the below image.
• Inform the bank teller that this is a SriLankan.com “Pay Later” booking
• If the teller needs further clarifications share the “Instructions to bank staff section” with the teller to correctly key in the payment details
• This is a fully automated service therefore all details must be entered correctly to receive the e- ticket conveniently

Instructions to Bank Staff

1. Open Sri Lankan Airlines PNR (Passenger Name Record) validation interface. (Double click on the “Sri Lankan Air” Icon available on teller machine desktop to open interface)
2. Once the SriLankan Air interface is opened enter the “Booking Reservation Number” provided by the customer on the field given in the system and press “Enter”
3. By verifying “Booking Reservation Number” with the Sri Lankan Air system the Total Amount to be paid by customer will be prompted on the screen
4. In T4S Current A/C Cash Deposit Panel enter the SRILANKAN AIRLINES LIMITED - AIR TAXI COLLECTION C/A No 72155848 (Cash Deposit Only to be accepted)
5. Copy the “Total Amount” displayed on the Interface by clicking on the “Copy” button and paste the same amount in the “Transaction Amount Field”
6. Using Shift+F2, copy the Transaction Amount to the “Cash In” field ,do not manually insert the Cash In Amount
7. Copy the “PNR” displayed in the Interface by clicking on the “Copy” button given and paste the same in the Description Line 01
8. Insert the Depositor’s Name (as given in the deposit slip) in the Description Line 02
9. Insert a dot (“.”) for Description Line 03
10. Click “OK” to complete Transaction
11. For bookings made in AED currency, the system will automatically prompt the correct LKR value to be collected. The teller should accept the amount given by the system
12. If any challenges are faced, the staff should 24 Hour Contact Center +94117 77 1979 (Within Sri Lanka : 1979) or contact the offshore banking division of Bank of Ceylon

Instructions to the passenger

• Provide the “Confirmation for Reservation” to the bank teller along with the completed deposit slip as shown in the below image.
• Inform the bank teller that this is a SriLankan.com “Pay Later” booking
• If the teller needs further clarifications share the “Instructions to bank staff section” with the teller to correctly key in the payment details
• This is a fully automated service therefore all details must be entered correctly to receive the e- ticket conveniently

Instructions to Bank Staff

1. Visit the Sampath Vishwa portal provided to the branch staff
2. Select ‘Airlines’ From List of Payees
3. Select ‘SriLankan Airlines’
4. The correct Booking Reservation number should be keyed in under the reference field (Bookings made in AED currency will automatically be converted to LKR through the system. The teller should accept the amount given by the system
5. If any challenges are faced, the staff should 24 Hour Contact Center +94117 77 1979 (Within Sri Lanka : 1979) or the contact the Sampath Vishwa team

Instructions to the passenger

• Provide the “Confirmation for Reservation” to the bank teller along with the completed deposit slip as shown in the below image.
• Inform the bank teller that this is a SriLankan.com “Pay Later” booking
• If the teller needs further clarifications share the “Instructions to bank staff section” with the teller to correctly key in the payment details
• This is a fully automated service therefore all details must be entered correctly to receive the e- ticket conveniently

Instructions to Bank Staff

1. Select “SRILANKAN AIRLINES” link provided in HNB-CIP (Intranet) once selected Online PNR (Booking Reference) verification portal will be displayed to you
2. Enter the 6 character alphanumeric “Booking Reservation Number” correctly and click on “CHECK” button
3. If the PNR is valid, verify whether the amount displayed on screen matches with the amount entered by the customer in the deposit slip and on the “Confirmation for Reservation” (Bookings made in AED currency will automatically be converted to LKR through the system. The teller should accept the amount given by the system)
4. If all details are correct, the HNB teller should visit the “UTILPAY” section in the banking system and make the transaction to SriLankan Airlines account (Utility code: “SLABOOKNOW”)
5. When making the deposit, the HNB teller shall ensure that the 6 character alphanumeric PNR number is correctly entered to the system under the “Particulars” field and the exact amount of the ticket price is entered to the cent without rounding off the amount
6. If any challenges are faced, the staff should contact the 24 Hour Contact Center +94117 77 1979 (Within Sri Lanka : 1979) or call HNB E Banking Division

Note: Currently we are experiencing instances where bank staff may process Pay Later booking payments as normal deposits. This will result in your ticket not being issued and being canceled. Therefore, please inform the bank staff to use the SriLankan Airlines PNR validation Interface. The SriLankan Airlines Icon is made available on their desktops.

Currently over the counter payments are not facilitated by Commercial Bank. You can pay for your “Pay Later” bookings via Commercial Bank internet banking service.

Instructions to the passenger

• Provide the “Confirmation for Reservation” to the Cashier at the Cargills Food City outlet along with the completed deposit slip as shown in the below image
• Inform the Cashier that this is a SriLankan.com “Pay Later” booking
• If the Cargills Food City Cashier needs further clarification, share the “Instructions to Cargills Food City Cashiers” section below with the cashier to correctly key in the payment details
• This is a fully automated service therefore all details must be entered correctly to receive the e- ticket

Instructions to Cargills Food City Cashiers

1. Press “F10 – Value Added Services” to load the SriLankan Airline Payment option
2. Go through the menu, Reservations and then Select “SriLankan Airlines”
3. Once the option is opened, enter the “Booking Reservation Number” provided by the customer. Then customer name will be appear on both (Point of Sale) POS screen and on Customer Display
4. Ask the customer to check the name against the “Confirmation for Reservation”
5. Ticket amount will be automatically display in the “Amount” field
6. Re – Enter the amount & Select the Payment Type as “ Cash”
7. Once you enter the received cash amount & press F7, You will receive the printed payment confirmation from the POS Printer. Note: Make sure to receive the full cash amount displayed in the “Amount Field”. you may receive “Booking Reservation Numbers” for bookings made for travel from UAE (United Arab Emirates ) and the amount will be in AED currency. However, the system will automatically convert the value in to Sri Lankan Rupees and display the exact amount you need to collect in Sri Lankan Rupees
8. Check the accuracy and hand over customer copy to the customer with your signature
9. If any challenges are faced, Contact “ Cargills Bank Call Center on 011 7 640 640”
10. 10. Below screenshot indicates how to correctly accept the payment (This is only a sample image and the details should be entered as per the “Confirmation for Reservation” held by the passenger)

Instructions to the passenger

Present the “Confirmation for Reservation” to the branch staff and follow the guidance provided by them

Instructions to Al Ansari Staff

1. The staff should validate the “Booking Reservation Number” and the amount via the Al Ansari Exchange system
2. Bookings made in LKR currency will automatically be converted to AED through the system. The staff should accept the value given by the system)
3. If any challenges are faced, the staff should contact the 24 Hour Contact Center +94117 77 1979 (Within Sri Lanka : 1979) or contact the MCP team

Instructions to the Passenger

• Please visit our Kathmandu City Office in Naxal and present the “Confirmation for Reservation” to the branch staff and follow the guidelines provided by them.
• For more information, call +97714534847 or email ktmul@zenithgroup.org
• SriLankan Airlines Kathmandu City office Address:

  Kathmandu City Office
  SriLankan Airlines Limited,
  C/o Zenith Travels Pvt ltd, Narayan Chaur, Naxal,
  P O Box. 4163, Kathmandu, Nepal

Instruction to the KTM staff

1. The staff should validate the “Booking Reservation Number” and the amount.
2. Change the office ID and issue the ticket collecting the payment.
3. For any assistance, the staff may contact the E-commerce Client services team at bookings@srilankan.com