If your tickets have been purchased online on Srilankan.com or SriLankan Airlines Mobile Application and if you decide to cancel your booking, you can submit your refund requests via our online refund request form.
However, if the reason for the cancellation is due to changes in travel dates/route, you can visit our Manage my Booking feature and change the travel dates/route online without cancelling your booking 5 hours prior to the departure time of your flight. For most tickets purchased on Srilankan.com, no penalties will apply for the 1st change before travel. In this case, you will only have to pay the fare difference if any.
For tickets purchased through travel agents, please contact your respective travel agent for refunds. For tickets purchased at our SriLankan Airlines ticket office, contact your SriLankan Airlines ticket office. In these cases, the online refund request form cannot be used.
To avoid a higher No show penalty, you need to submit your online refund request at least 5 hours before the departure of your flight(s).
Please note that once the online refund form is submitted, your refund request cannot be reversed.
When you submit your online refund request you will receive an automatic reply with your refund request summary. If you do not receive our auto response, please re-submit your refund request.
If we require any clarifications from you regarding your online refund request, we will get back to you on the email address provided when raising the online refund request.
We will not respond to any of your inquiries regarding the status of your refund within the period mentioned above during which your refund will be processed.
Didn’t find the answer you were looking for? Ask your question below.