As used in this contract "ticket" means this passenger ticket and baggage check, or this itinerary/receipt if applicable. In the case of an electronic ticket, of which these conditions and the notices form part, "carriage" is equivalent to "transportation", "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, "electronic ticket" means the itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and if applicable, a boarding document, "Warsaw Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable, "Montreal Convention" means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal, 28th May 1999.
Carriage hereunder is subject to the rules and limitations relating to liability established either by the Warsaw Convention or the Montreal Convention unless such carriage is not "international carriage" as defined by that Convention.
To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to: (I) provisions contained In the ticket; (ii) applicable! tariffs; (iii) carrier's conditions of carriage and related regulations which are made pert hereof (and are available on application at the offices of carrier), except in transportation between a place in tile United States or Canada and any place outside thereof to which tariffs in f0fC9 in those countries apply.
Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in Carrier's tariffs. Conditions of carnage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name In the ticket; the agreed slopping places are those places set forth in this ticket or as shown in carriers timetables as scheduled stowing places on the passenger's route: carriage to be performed hereunder by several successive carriers is regarded as a single operation.
An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as Its Agent.
Any exclusion or limitation of limitation of carrier shall apply to and be for the benefit of agents' servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage loving In international transportation complaint must be made In writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint ,mist be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation,
This ticket is good for carriage for one year from date of issue, except as otherwise provided In this ticket, in carrier's tariffs, conditions of carriage, or related regulations, The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and from no part of this contract Carrier may without notice substitute alternate carriers or aircraft. and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
Passenger shall comply with Government travel requirements, present exit, entry and other required document and arrive at airport by time fixed by carrier or. if no time is fixed, early enough to complete departure procedures.
No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.
THE CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF ANY APPLICABLE LAW OR CARRIER'S TARIFFS, RULES AND REGULATIONS.
The United Kingdom is taking steps to help stop the spread of COVID-19.
To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom
You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.
It is a legal requirement that you wear a face covering on public transport in the UK
Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK. For more information
Notice
All incoming passengers (SriLankan passport holders and foreign passport holders) must obtain prior approval from the Ministry of Foreign Affairs or the SriLankan Mission of the respective country in order to enter into Sri Lanka due to the prevailing situation. Therefore, please ensure that you have all necessary approvals and required documents prior to purchasing your ticket on srilankan.com for the destination Colombo (CMB).
However, transit via Colombo (CMB) is possible within 12 hours to any other SriLankan Airlines destination and such tickets can be purchased via Srilankan.com.
If you need further clarifications, you can reach us via the 24/7 chat support service on our website or call our 24 Hour Contact Center +94117 77 1979 (Within Sri Lanka : 1979)
Notice
Chinese and foreign travelers flying from Sri Lanka to China are required to obtain COVID-19 negative certificates on the 14th day of before boarding and within 48 hours prior to boarding.
Notice
All passengers must fill out "The registration immunization information form" through https://muqeem.sa/#/vaccine-registration/home before traveling to the Kingdom of Saudi Arabia. This is not applicable to Saudi citizens and exempted groups. Please note it is your responsibility to provide accurate information when filling the form. Click here for mandatory quarantine packages to Saudi Arabia (for non-immune passengers) offered by SriLankan Airlines. Information provided here is intended only as a guide and subject to change. It is your responsibility to carry proper travel documents and check entry requirements with the relevant authorities for your upcoming travel. Click here for more details.
Notice
Passengers from the below listed countries and also from all European countries except the UK will not be allowed to enter Bangladesh during the period 03rd April – 18th April 2021.
Argentina
Bahrain
Brazil
Chile
Jordan
Kuwait
Lebanon
Peru
Qatar
South Africa
Turkey
Uruguay
Notice
Due to the prevailing COVID-19 travel restrictions, when you are travelling from India transiting through Colombo is disabled until 30th November 2021. You can book any destination beyond Colombo after 01st December 2021
Essential information to enter Colombo
Please note that passengers will not be allowed to disembark in Sri Lanka with effect from 21st May 2021 to 31st May 2021. Passengers transiting in Sri Lanka for less than 12 hours with a confirmed onward ticket are exempted from above. We apologize for inconvenience caused.
Read more
Essential information to enter Kerala
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days)
Passengers travelling to Kerala must enter details at least two days prior to the travel date into https://covid19jagratha.kerala.nic.in in addition to completing the self-declaration form on the Air Suvidha portal
Essential information to enter Bengaluru / Hyderabad / New Delhi
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
Essential information to enter Maharashtra
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
Passengers must complete new MCGM undertaking form prior to disembarkation in Mumbai. click here in addition to completing the self-declaration form on the Air Suvidha portal.
Essential information to enter Tamil Nadu
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
All passengers arriving into Tamil Nadu must obtain a mandatory TN e-pass by registering on https://tnepass.tnega.org before their travel in addition to completing the self-declaration form on the Air Suvidha portal.
Essential information to enter Singapore
Please note that VTL requirements only apply for the VTL flight to Singapore. Srilankan Airlines may operate both VTL and non-VTL flights on the same route,
so please ensure you select the correct flight. To view the full VTL flight schedules Please click here.
Important Notice
Dear Valued Customer
SriLankan Airlines' service provider for Internet Booking Engine is currently experiencing an unprecedented global service outage, and this may adversely impact your experience.
Please contact our Global Contact Centre +94 19733 1979 for any assistance with existing or new bookings.
We sincerely regret any inconvenience caused and thank you for your patience and understanding.
SriLankan Airlines Limited
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