In the event of any concerns/ complaints or any refund of the direct expenses incurred
by you as a result of the delay/ cancellation of your flight, you may contact our
Customer Affairs Team.
Manager Customer Affairs
SriLankan Airlines
Bandaranaike International Airport
Sri Lanka.
Tel: 0094 19733 3388/1627
Fax: 0094 19733 5145
E-mail: customer@srilankan.com
Website: www.srilankan.com
You may also visit our website and log your concerns/ comments/ grievances which will
be referred to our Customer Affairs team. We will endeavor to address your concerns
and respond to you at the earliest possible and not exceeding 10 working days.
In the event you require any assistance with your rebooking/reservation/ticketing,
please approach our colleagues at our Global Call Centre (GCC) or the nearest SriLankan Airlines
office. The contact details of GCC are:
Telephone: +94 117771979 (Worldwide), (Within Sri Lanka 1979)
China DID Number : +86 400 120 1979
Fax : +94 19733 3999
E-mail: reservations@srilankan.com
Skype: srilankan.globalcontact
In the event you need to approach our FlySmiLes team, the FlySmiLes contact
details are:
Telephone: +94 19733 3333
Fax: ++94 19733 5333
E-mail: flysmiles@srilankan.com