Young adults (12-15 years of age and before reaching the 16^th birthday)
These bookings must include an adult when booking online. Young adults can travel alone but these flights can only be booked through our Global Contact Center or at your nearest ticket office

Children (under 12 years and between age 2 and 11 years)
Cannot travel alone and these bookings must include an adult.

Infants (under 2 years of age)
These bookings must include one adult for every infant when booking online. This is because infants are seated on an adult’s lap instead of getting their own seats. Please contact us via our Global Contact Center or through your nearest ticket office.

Other than the United Kingdom and few selected destinations, when you make an online booking you will not see the “Young Adult” passenger type. Instead, all the passengers above 12 years will be considered as adults.

An infant must be a minimum of seven (7) days of age to travel.

SriLankan offers the following discounts for infants and children

• Infants (under 2 years) who do not occupy a seat – 80% to 90% of the adult fare.
• Children (2 to 12 years) and infants who occupy a seat – 15% to 25% of the adult fare.

You can make the booking for adults now. Once the baby is born, you can add the infant to the same booking by producing the relevant documents.

You can contact us via our Global Contact Center or through your nearest ticket office for assistance.

An airplane bassinet seat is a small bed for infants these are also known as sky cots, baskets, and cots. They are limited in number and offered based on availability on first come first serve basis.

The bassinets are generally fixed to the bulkhead wall (the wall behind the galley, or toilets or another cabin).

If you have reserved a bassinet seat, always make it a best practice to check at check-in or bag drop if the bassinet is correctly reserved and available.

The bassinet will be set up once the plane has taken-off from the ground and when the seat belt sign has been switched off. You can seek the assistance of a crew member to set up the bassinet.

If there is any turbulence, infants must be removed from the bassinet and secured on their adult’s lap using the infant seat belt.

Depending on the type of aircraft operating the flight, there is a limited number of bassinets available on board. You can order a bassinet through our Global Contact Center or at your nearest ticket office. Bassinets will be provided based on the below criteria

• For the infants who are still not able to sit up unassisted.
• For infants who weigh above, 16kg bassinets cannot be provided.
• The infant should be able to fit into the bassinet. The legs should not be extending out of the bassinet. (our bassinet size is approximately 24” X 12” X 8”).
• When in use, the Infant shall be secured using the bassinet restraints.
• The bassinet shall not be fixed during taxi, take-off, and landing. For safety reasons, they can only be used once the aircraft is airborne and seat belt signs have been switched off. If the aircraft experiences turbulence and the seatbelt signs have been switched on, infants must be removed from the bassinet and secured on their adult’s lap using the infant seat belt.

SriLankan Airlines will be providing the bassinet seat for the flights operated by SriLankan Airlines. For the codeshare flights, you may have to contact the operating airline to arrange and to reserve a bassinet.

You can always carry an infant under two years on your lap. You will be provided a special seat belt extension. If you are traveling with a child over two years of age you need to purchase a child fare ticket and they will have their seat.

Please note that if an infant (under 2 years of age) becomes of an age to be considered a child (2 to 11 years of age) after the first travel date, you are required to pay the additional charges and re-issue the ticket through our Global Contact Center or through your nearest ticket office to resume the return travel.

When you book on www.srilankan.com every single booking can have up to 9 passengers. One adult can take up to one infant and 8 children.

Each infant must be accompanied by an adult and may be carried on the adult’s lap. When one infant and one child (over 24 months) travel, an adult shall carry the infant on the lap and the child shall occupy a revenue seat and be restrained on an approved car seat or aircraft seat. Two infants and one child shall be accompanied by two adults. Two infants to be lap carried and the child (over 24 months) shall occupy a revenue seat and be restrained on an approved car seat or aircraft seat.

If you wish to take two infants with you, you will have to purchase an additional seat at a child fair. To purchase an additional seat for an infant contact us via our Global Contact Center or at your nearest ticket office

The extra baggage allowance for infant tickets is 10kgs.

No. We do not offer these services at the airport due to hygienic concerns.

If you are traveling with an infant, you are permitted to bring one carrycot or a fully collapsible baby stroller provided there is sufficient space in the cabin. If there is not enough space in the cabin to accommodate a stroller it has to be checked-in. However, if they are checked-in they will count against your checked baggage allowance.

You can request an airport buggy at the airport arrival gate from the SriLankan Airlines Passenger Service team. Based on availability you will be assisted with an airport buggy and a Passenger Service Unit Staff. Note: Currently No buggy service Provided due to Covid 19 pandemic situation.

All children between the ages of 5 to 11 years inclusive children who reached 5^th but not 12^th birthday, traveling alone on firm tickets are considered to be unaccompanied minors.

Children aged 5 years and above can be accepted for any single sector. Children aged 6 to 11 years inclusive can be accepted for any multi-sector flight/s including interline travel.

At the request of the parent/guardian young passengers who are children between the age of 12 and 15 years (up to their 16^th birthday) and traveling alone will be assisted the same way that unaccompanied minors are assisted. Please check with the relevant team by calling the Global Contact Center or at your nearest ticket office

Tickets for unaccompanied minors cannot be purchased online. To purchase a ticket for an unaccompanied minor you may contact our Global Contact Center or at your nearest ticket office The parent or the guardian of the unaccompanied minor will be provided UM/YP traveling alone(UM/YPTA) folder along with the ticket.

After the successful completion of the documentation and the tickets the parents or the guardian must present themselves for check-in at least 2 hours before departure and should wait until the departure, so they could take charge in case of a disruption.

Passengers between the ages of 12 and 17 are not able to accompany a child alone without a passenger who is 18 years or older. In such cases, both passengers would be considered as minors traveling alone and the applicable adult fare applies for all. Please contact your local SriLankan Airlines office to arrange these bookings.

Unaccompanied minors will be handled by the airline from the point of check-in until the child is handed over to the designated persons meeting the child on arrival at the destination.

Unaccompanied minors will be handled by the airline from the point of check-in until the child is handed over to the designated persons meeting the child on arrival at the destination. You can confirm that the child has arrived at the destination from the designated receiving person at the destination.

You must provide the passport, valid visa, receivers’ details. Please contact our Global Contact Center or at your nearest ticket office for more information.

Unaccompanied Minors and Young Passengers kept in the lounge for the connecting flight.

The parent or the guardian will have to remain at the airport until the flight departs to take necessary action in case of a flight disruption.

For unaccompanied minors, the standard adult fare will be collected.

If the infant is born premature or with complications, parents must submit a Medical Form. Infants who are less than seven days of age will be allowed onboard for travel related to a medical emergency (in incubators) or if the mother is traveling on compassionate grounds. To request for necessary arrangements, please contact our Global Contact Center or at your nearest ticket office

Please see the recommended travel to be practiced for newborn babies/infants.

For any passenger above 75 - 85 years of age, wheelchair assistance will be provided (based on prior request). You can request for wheelchair assistance by calling our Passenger Service Unit on +94197332382

Also, at the Colombo Bandaranaike International Airport, you can visit the Passenger Service Counter to arrange this facility.

Our staff are helpful, friendly, and are ready to assist you both on the ground and onboard. For any special assistance needed at the Colombo Bandaranaike International Airport, you may visit our Passenger Service Unit.

SriLankan Airlines recommends that you visit your doctor and enquire about your fitness to fly the length of the trip you intend to take before to booking your ticket.

Expectant mothers without any complications travelling after their 28th week of pregnancy are required to provide a Medical Certificate from a qualified Medical Practitioner issued within 7 days of travel, confirming that the pregnancy is free of complication/ s, mother is fit to travel and the estimated date of delivery.

The Medical Certificate shall carry the date of consultation and contact details. We also recommend that the expectant mothers always carry their pregnancy records.

In the event your travel involves another carrier, please ensure that the acceptance requirements of the airline concerned are complied with. Some countries place limitations on the entry of non-national pregnant mothers. It is advisable to check with the local consulate to confirm the country-specific requirements.

If you choose not to carry a Medical Certificate as required or your Medical Certificate is outdated and/or does not contain the correct information required, SriLankan Airlines reserves the right to deny you boarding. Air travel is not recommended within the first 7 days after delivery.

For further information on flying during your pregnancy, please contact us via our Global Contact Center or at your nearest ticket office

Oxygen for Medical Use – Advance Notification

A sick passenger who needs Oxygen on board (during in-flight) needs to communicate the requirement to SriLankan Airlines at the time of booking. The reservation staff shall notify the Oxygen requirement through the passenger’s INCAD form to the Group Medical Officer for necessary action.

Advance notification is required on the below conditions too;

a) Passenger traveling on a stretcher
b) The use of Oxygen on board and the use of personal portable oxygen concentrator, ventilator or respirator on board
c) The carriage of an incubator

The Nurses station shall co-ordinate with the Engineering Department for the uplift of Oxygen on board the aircraft. A fee shall apply for the required number of Oxygen bottles, which need to be paid by the passenger when the ticket is purchased for travel.

MEDA - Medical case (medical clearance required)

STCR - Stretcher passenger (medical clearance required)

BLND - Blind passenger (may be accompanied by a seeing-eye dog)

DEAF - Deaf passenger (may be accompanied by a hearing dog)

Conditions of Acceptance:

Medical clearance from the Group Medical Officer (CMBIMUL) is required for Incapacitated/Reduced Mobility passengers as listed below;

a) Suffering from any disease believed to be actively contagious and communicable

b) Condition that could pose a direct threat to the health and safety of others on the flight

c) With an unusual behavior or physical condition due to certain diseases or incapacitation which could affect other passengers and/or crew comfort

d) Requiring medical attention and/or special equipment to maintain their health during the flight. Needing extra oxygen or other medical treatment like infusions.

e) Who might have their medical condition aggravated during the flight which gives a reasonable doubt that the individual can complete the flight safely without requiring extraordinary assistance during flight i.e. persons with acute medical conditions as recent heart attack, stroke, embolism, persons with recent surgery

f) Persons with mental impairments (health issues).

g) Deaf, Blind and Intellectual disabled passengers

h) Alzheimer’s, Autism

i) WCHC Passengers

• WCHR (R for ramp) - Able to ascend/descend steps and make own way to/from cabin seat but aircraft.
• WCHS (S for steps) - cannot ascend/descend steps hence must be carried up/down steps but can is able to make own way to/from cabin seat.
• WCHC (C for cabin seat) - completely immobile.

j) Passengers below 75 years and above 85 years of age who request Wheelchair assistance

k) Stretcher Passengers

Note: Any unusual medical conditions declared at the time of booking, the airline will refer to the Group Medical Officer before confirming the booking.

For any passenger above 75 - 85 years of age, wheelchair assistance will be provided (based on prior request). You can request for wheelchair assistance by calling our Passenger Service Unit on +94197332382

Also, at the Colombo Bandaranaike International Airport, you can visit the Passenger Service Counter to arrange this facility.